Customer Service Commitment

We Promise to:

Act in a professional manner and be polite at all times

Deal with your inquiry promptly or explain the reason for any delay

Keep our promises

Be open and honest and explain our decisions

Apologize when we make a mistake and put things right

Treat you with respect

Process your requests within agreed timescales

We Aim to:

Provide  friendly service, showing respect and sensitivity

Treat you fairly – demonstrating our commitment to equality

Recognize and respond to your particular needs

Deal with your requests and inquiries accurately, promptly and efficiently

Respect your confidentiality

Offer an explanation if we can’t answer your request /inquiry

Make effective use of our web services

Establish service standards and monitor our performance

Continue to develop our teams’ expertise and skills

Welcome your feedback