We aim to meet your needs and expectations with efficiency, effectiveness, fairness and courtesy.

Our Customer Service Commitment

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We promise to:

  • Act in a professional manner and be polite at all times
  • Deal with your inquiry promptly or explain the reason for any delay
  • Keep our promises
  • Be open and honest and explain our decisions
  • Apologize when we make a mistake and put things right
  • Treat you with respect
  • Process your requests within agreed timescales

We aim to:

  • Provide  friendly service, showing respect and sensitivity
  • Treat you fairly – demonstrating our commitment to equality
  • Recognize and respond to your particular needs
  • Deal with your requests and inquiries accurately, promptly and efficiently
  • Respect your confidentiality
  • Offer an explanation if we can’t answer your request /inquiry
  • Make effective use of our web services
  • Establish service standards and monitor our performance
  • Continue to develop our teams’ expertise and skills
  • Welcome your feedback

We would like you to:

  • Give us the information we need to help you
  • Treat us with respect and be polite at all times
  • Help us to improve by giving us your views and suggestions

“This is not just a statement on our website; this is the commitment in our heart towards you, the customer.”

-Victor J. McCoy, Sr.
President, 3V Design Media.com

Help us achieve customer service excellence

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